Welcome to ryluxerental.com. We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Ry-luxe Rental.We are Ry-luxe Renta operating in St Kitts & Nevis .This policy does not cover our licensees or affiliates or other third parties through whom you may interact with us.We reserve the right to make changes to this policy at any given time.If you want to make sure that you are up to date with the latest changes,we advise you frequently visit this page. This is a high level summary to explain how we collect, processes, store and otherwise use information about you and your rights in relation to that information. For full information, please see the full policy below.
COLLECTION
- We collect information from customers during the process of reservation and rental transactions, such as name,driver’s license or other ID photograph,
date of birth ,address,phone numbers,email addresses and payment card information. - We use “cookies” and other electronic tools to collect statistical information about your use of our websites, subject to your instructions.
- Rental information may include: Pickup location,Drop off location,rental prices and details
Vehicle sourced information (telematics)
We may use in-vehicle data systems to collect data about the vehicle’s condition and performance (including mileage, fuel and other operational data) and the driver’s operation of the vehicle during their rental for safety, security and claims management reasons and may retain this data as necessary for these purposes.
We may also have the ability to track the vehicle’s location throughout the duration of a rental, although we will only access this information in circumstances where the driver is in breach of the rental agreement, by failing to return the vehicle on time or by driving into unauthorised territories.We also use GPS tracking devices to track or locate cars which may be reported stolen, suspected of being lost, stolen or abandoned, or as may be required by law enforcement, or to identify cars which have been damaged and may require roadside assistance, when we have a good faith belief that there is an emergency that poses a threat to your safety or the safety of another person, or as necessary to defend, protect or enforce our rights in connection with the use of our products and/or services.
SHARING
- We may provide your information to designated third party service providers.
- We do not sell your information to unrelated third parties but may, with your permission, share your information with third parties partners for marketing purposes.
- In addition to our direct collection of information we may use third-party services for payment processing (e.g., JAD Wallet ). Ry-luxe will not store your payment details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The JAD Wallet Privacy Policy can be viewed at https://jad.cash/site/terms.aspx. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.
PURPOSES
- Information you provide will be used to provide you with the services you request.
- We will use the contact information you provide to communicate with you to provide these services.
- We my use your contact details to send you information about our products and services, where permitted by you.
- We use personal information for our own analytical purposes and to enable us to help our customers by improving our services and websites.
RETENTION & SECURITY
- We use reasonable measures to safeguard Personal Data from theft, unauthorized use, disclosure, or modification.
- We aim to maintain appropriate physical, procedural and electronic safeguards to protect your Personal Data.
- We generally keep customer information for as long as we believe necessary for the purpose for which it was collected, or as allowed or required by law.
- There are multiple reasons for collection and many applicable laws, so it is not practical to list applicable retention periods in this Policy.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- Cookies: You can adjust your browser to control cookies to require your affirmative acceptance for new cookies, automatically reject cookies and/or delete or disable existing cookies. How you do so depend on the type of cookie and the browser that you are using. For more information on how to control browser cookies, click here.
- Email Tools: You can also change your email settings to block the automatic download of images in email messages, as such images may contain technologies that help us understand how you interact with the message.
- Google Analytics: We may use Google Analytics on our Platform to help us understand how you use our Platform.You can learn about how to opt out of Google Analytics here.
- Facebook: We may use Facebook cookies to target ads to you. You can learn about how to opt out of receiving targeted advertisements from Facebook here.
Embedded content from other websites
Please note that this policy does not govern the collection and use of information by companies that Ry-luxe Rental does not control, nor by individuals not employed or managed by us .If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.
Why we retain your data and for How long
We are collecting your data for several reasons:
To be understand your needs and to provide you with the service you have requested;
To fulfil our legitimate interest in improving our service and products
To customize our website according to your online behaviour and personal preferences
The data we collect will be stored for no longer that necessary. The length of time we retain said information will be determined based upon the following criteria:the length of time your personal information remain relevant;the length of time it is reasonable to keep records to demonstrate we have fulfilled our duties and obligations;any limitation period which claims might be made;any retention period prescribed by law or regulators ,professional bodies or associations;the type of contract we have with you,the existence of your consent,and our legitimate interest in keeping such information as stated in this policy.
Disclosure of information
Ry-luxe Rental may not use or disclose the information provided by you except under the following circumstances
as necessary to provide services or products you requested ;
in other ways described in this policy or to which you have otherwise consented ;
as required by law,or in response to a subpoena or search warrant;
to necessary to enforce the term of use of the website;
as necessary to maintain all the rights and property of Ry-luxe Rental.
Your rights
- You have the right to access, review or update the Personal Data we hold about you.
- In certain circumstances, you can also request rectification or erasure of your Personal Data, or reduction of our processing or object to certain processing activities.
- We will try our best to accommodate your request, but we reserve the right to impose certain restrictions and requirements.
- Where we use consent as a basis for processing, you can always withdraw that consent.
URGENT LAW ENFORCEMENT REQUEST OR INVESTIGATION
If Ry-luxe Rental has information necessary to assist law enforcement or government agencies, we will make it available when presented with valid legal process. We disclose data to law enforcement and other government agencies when legal advice determines that we are required to do so by law. In those instances, we will gather and securely disclose data that we are reasonably able to locate and retrieve.
This may include but is not limited to:
- Names, email addresses, telephone numbers, and addresses on file;
- Government issued identification required for booking or identity verification, such as, driver’s licenses and passports;
- Rental transaction information such as, rental dates and times, miles driven, vehicle make and model, Vehicle Identification Number, license plate numbers, etc.;
Renter birthdate; and Images and videos.
Ry-luxe Rental form requirements
Ry-luxe Rental cannot process overly broad or vague requests. Please ensure your request is in accordance with a legitimate law enforcement need.
We will only consider law enforcement requests that meet the following guidelines:
- Requests must be typed on the designated Law Enforcement Request Form.
- The request must be duly signed and stamped by the appropriate law enforcement officer authorized to represent the requesting unit.
- All requests must comply with laws and regulations of St. Kitts and Nevis.
Requests must include the following detailed information:
- All known email addresses, names, and aliases of the data subject or all known physical addresses and phone numbers of the data subject.
- Your name, department, title, street address, phone number, and official government domain email address.
- A clear identification of the investigation or specific event that is the basis for the request.
- Specify the date/time/location(s) relevant to the request.
- Clearly outline what information you’re requesting, the reason for the request, and how it relates to your investigation.
To submit a request to Ry-luxe Rental, law enforcement or government agencies conducting criminal investigations should send their request to legal@ryluxerental.com, either by completing the provided form or by submitting an official subpoena request, search warrant, preservation request, etc.